Message 3 of 8. Use the table below to determine which access manager software was available at the time the computer was purchased. Extract this file with WinRar. After every successful attempt you will see checked symbol. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Sorry that isn’t working for you. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Enter the Windows system password. I had to reload my laptop due to corruption issues. The following information may help troubleshoot problems. RickKatch Created on April 7, Make it easier for other people to find solutions, by marking my answer with “Accept as Solution” if it solves your issue.

Right-click the device, n6c400 then select Properties.

fingerprint reader in my hp compaq nc6400 – program incompatible

Digital Persona Fingerprint Reader. Extract this file with WinRar.


How does HP install software and gather data? I solved applying what is described in this post: Depending on the model and the year it was purchased, HP provides a number of access manager applications.

The biometric device is the hardware that controls the fingerprint reader. Note on archived topics. I cannot get my fingerprint reader to work. If the driver available on the web site is a later version, download and install it. The fingerprint sensor driver is listed.

If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware.

You should be able to log to the system by using the fingeprint sensor. Select the fingreprint system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices.

Fingerprint Sensor driver free download for windows – Hewlett-Packard – HP Compaq Nc

I’m running windows 7 64bit. The Virtual Agent is currently unavailable. This topic has been archived. I would suggest you to download the driver from the link provided below and install in windows compatibility mode and check if it works: Logon accounts contain user’s names authetec passwords for secure applications and web sites that you register with the access manager.


Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This tool applies to Microsoft Windows PC’s only. Did this solve your problem? Message 5 of 8. How to troubleshoot a problem by performing a clean boot in Windows. This page requires Javascript. Press the sticky side of a piece autbentec adhesive cellophane tape on the sensor and then peel it away to collect the fingeeprint and dirt particles.

Message 7 of 8. New Mexico Cougar Hunting License.

Follow the step 7 from above kb article. The driver version is displayed. Nc Fingerprint Reader Driver. There is no Windows 7 64bit driver available for your computer hence you are facing this issue: